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Terms and Conditions

Health and medical conditions

You should ensure you are in good health as we are regularly travelling in isolated and remote areas where it can be several days before medical help can arrive. If you are unsure, please check with your doctor. Please notify us of any medical condition of which we should be aware. If you are taking medication, ensure you carry sufficient supplies for the duration of the tour as well as sufficient backup items in case we are delayed due to weather or other unforseen circumstances.  We recommend you also bring a spare prescription for any medication.

Company Risk Policy:  

The operator reserves the right without payment or compensation, and whether before or after the commencement of travel, to exclude any tour participant if that tour participant may appear likely to endanger the health or safety or to impair the comfort of other tour participants and may be asked to leave the tour immediately should he/she commit any illegal act.

Liability

Red Earth Expeditions, partners and operators accept no responsibility for the loss or damage to personal effects or luggage, nor the death or injury to any person, nor any expense subsequently incurred however caused by or arising out of provision of service or failure to provide service.  We strongly recommend all tour clients speak to an appropriate person regarding travel insurance prior to departure.

Alteration to Itinerary

As our tours operate in remote areas, Red Earth Expeditions reserves the right to alter, and/or cancel any section and/or parts of the itinerary which may result from road, weather or any other conditions of an operational nature.  We will make every effort to keep to the timetable and the itinerary, but no guarantee will be made that these will be kept. Any expenses incurred because of delay beyond our control are not our responsibility. If for any reason the itinerary is altered and/or different itinerary offered, no refund is payable by the operator.

Participants vehicle and equipment

All participants are required to commence our tours with a roadworthy vehicle that has been well maintained, preferably in accordance with the manufacturer’s schedule and which has been inspected and deemed serviceable by an appropriate person prior to departure.  All and any other equipment including recovery and camping equipment should also be in a serviceable condition and/or good working order and suitable for the journey.  We accept no responsibility for loss, damage, or theft of or to any property, or repairs or recovery costs to participant’s vehicles or equipment. It is the participant’s responsibility to ensure their vehicle and the equipment carried are suitable for the trip.

Minimum numbers

Minimum numbers apply to all tours and training.

Deposit and Payment

Payment will be accepted in cash, (AUD) travellers cheques, bank certified cheque, personal cheque, or direct credit to a nominated bank account.

Deposits are a minimum of 30% of the total cost of the training or tour and are required to be made and included as part of any booking.  Where the booking is made less than 30 days prior to departure the deposit is to be 60% of the total fare.

60% of the total cost is to be paid 30 days prior to departure.

The balance is payable in full 21 days before departure of a tour and 7 days prior to any training.

Cancellation

Travel Insurance.  It is recommended that passengers arrange insurance to provide protection against loss of baggage and cancellation of travel in the event of illness, injury or death.

Cancellation Fees

Bookings cancelled more than 45 days prior to departure are refunded less an administration fee of $100.  Cancellations between:

  • 45-30 days deposit forfeited
  • 29-21 days 25% of fare
  • 20-14 days 50% of fare
  • 13-7 days 75% of fare
  • less than 7 days full fare
  • Failure to board – no refund.

The operator may use discretion in certain circumstances.

Unused Tour Sectors

If a tour participant fails to join a tour or joins in after departure, or leaves it prior to completion, no refunds can be made. No refunds will be made in respect of any part of the tour including food, excursions, accommodation, etc., that are not used or undertaken.

Insurance

Red Earth Expeditions and/or its agents are not responsible or liable for loss or damage or theft of luggage or personal belongings whatsoever or for personal injury, accidents, hospitalisation, illness or medical expenses. We strongly recommend all intending tour participants consult their travel or insurance agent and take out adequate travel insurance to cover any event and give full travel protection. 

Corporate information

Information contained throughout the web pages, in our database and promotional material is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.